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Refunds


All refunds will be credited to your original form of payment or a Van & Stuy When returning a gift, you'll receive your refund only on a  If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Van & Stuy(Gift Cards cannot be redeemed for cash unless required by law.)

 

  • Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or  Van & Stuyvesant, we'll mail you a Van & Stuyvesant. If a credit card was used in combination with a Gift Card or Van & Stuyvesant Notes, the entire merchandise amount will be refunded to your credit card.
  • Shipping Charges: Unfortunately, we cannot refund shipping charges.